1. What does Back Country Supply Co. offer?

We design and produce clothing and gift items. Our products include graphic tees, accessories, and unique gifts crafted with a rugged, Idaho flair. We also specialize in custom clothing for businesses and individuals, perfect for personalized designs or branded apparel.

2. Where are you located?

Our store is located at 723 Main Street, Caldwell, ID 83605. Stop by to check out our latest collections or discuss custom orders!

3. What is your return policy?

• Print-on-Demand Products: We do not accept returns or exchanges for print-on-demand items unless they are damaged or defective upon receipt. Contact us within 7 days of delivery for assistance.

• In-Store Purchases: Items purchased at our Caldwell store can be returned or exchanged within 30 days of purchase, provided they are unused, in original condition, and accompanied by a receipt. For more details, see our Return Policy.

4. How do I place a custom order?

For custom clothing or gift items, visit our store at 723 Main Street, Caldwell, ID 83605, or contact us via BackCountrySupply208@gmail.com . Share your design ideas, and we’ll work with you to create something unique. Lead times and pricing vary based on the project - reach out for a quote!

5. How long does shipping take?

Shipping times depend on your location and the product type (standard or print-on-demand). Typically, orders are processed within 2-5 business days, with standard shipping taking an additional 5-7 business days within the U.S. Custom orders may take longer. You’ll receive tracking information once your order ships.

6. Do you ship internationally?

At this time, we primarily ship within the United States. Contact us at BackCountrySupply208@gmail.com if you’re interested in international shipping options, and we’ll do our best to accommodate.

7. How can I contact you? Reach out to us at:

• Address: 723 Main Street, Caldwell, ID 83605

• Email: BackCountrySupply208@gmail.com

8. What payment methods do you accept?

We accept major credit/debit cards, including Visa, MasterCard, American Express, and Discover, as well as other methods like PayPal, Apple Pay, and Klarna. All payments are processed securely through Squarespace.

9. How do you protect my personal information?

We take your privacy seriously. We collect only the information needed to process orders, improve our website, and communicate with you. We don’t sell your data, and we use secure measures to protect it. For details, see our Privacy Policy.

11. Do you offer gift cards?

Currently we do not offer gift cards.

12. Are your products made in the USA?

We’re proud to design and produce many of our products right here in Caldwell, Idaho. Some items, especially print-on-demand or custom orders, may involve materials or manufacturing partners from other locations. Contact us for specifics about a particular product.

13. How do I care for my Back Country Supply Co. clothing?

To keep your apparel looking great, follow the care instructions on the product label. Generally, we recommend machine washing in cold water and tumble drying on low. For custom or specialty items, check with us for specific care tips.

14. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at BackCountrySupply208@gmail.com . Include your order number and photos of the issue, and we’ll work to resolve it promptly.

15. Do you offer bulk discounts for custom orders?

Yes, we offer competitive pricing for bulk custom orders for businesses or groups. Contact us at BackCountrySupply208@gmail.com to discuss your needs and get a quote.